LIABILITY CLAUSE: TRAVEL AND TOURISM AGENCY AMAZON TOUR. is subject to the liability regime established by Law 300/96 and Decrees 1075/97, 53/2002 and 2438 of 2010 and subsequent amendments.
TRAVEL AND TOURISM AGENCY AMAZON TOUR, with national registry of tourism No 26008, declares that it acts as an intermediary between the users and the entities or persons in charge of providing the services of ground transportation, accommodation, food, or any other service contracted through TRAVEL AND TOURISM AGENCY AMAZON TOUR In this sense, TRAVEL AND TOURISM AGENCY AMAZON TOUR undertakes to comply with the aforementioned services, with the exceptions specified in these General Conditions and in the Specific Conditions of each plan; and is not responsible for unforeseen events caused by strikes, weather conditions, delays, earthquakes, quarantines, as well as for the material, personal or moral damages that the passenger may suffer due to loss, damage or theft of luggage, or accidents, illnesses or deaths Likewise, we are exempt from any damage due to modification or delay in the air routes that are included in the different programs. The user must complain directly to the companies that provide the unfulfilled service, for which TRAVEL AND TOURISM AGENCY AMAZON TOU will collaborate with the passenger as soon as possible. The present "General Conditions" are governed by the norms of the civil and commercial ordinance, and other applicable laws. TRAVEL AND TOURISM AGENCY AMAZON TOU, in its quality of tourism operator travel agency is subject to the liability regime established by law 300/96, decrees 1075/1997, 53/2002, circular 001 of 2009, decree 2438 of 2010 and other provisions later.
All additional information regarding validity, conditions, fees, charges and other mandatory payments, preventive health measures of the destination and assistance services should be consulted with the Program Coordinator or on the website www.amazontouroperadores.com, at the time of make the reservation, likewise they will be informed to the passenger in the travel documents, according to the characteristics that apply to each one. The passenger who decides not to acquire the assistance services, exempts TRAVEL AND TOURISM AGENCY AMAZON TOUR from all responsibility and assumes the costs derived from the medical, legal and personal inconveniences that arise during the trip.
Cancellations or modifications are subject to the specific conditions of each of the services contracted. The possibility of modifying the date of a contracted trip or canceling it depends on the restrictions of the air fare included in the program and the conditions of each land product (Hotel, land transport, river transportation, city tour, etc.). TRAVEL AND TOURISM AGENCY AMAZON TOUR has the prerogative to modify the itinerary or the confirmed hotels and other services, for others of the same or higher category when said changes benefit the quality of the trip.
The fact of registering to participate in any plan implies that nothing should be understood or imagined as included if it is not described in the programs and plans we offer.
Rates are subject to change without prior notice due to conditions beyond our control or to fluctuations in foreign currency, government taxes and for other reasons regulated by other governments.
TRAVEL AND TOURISM AGENCY AMAZON TOUR will inform passengers of the destination's requirements; as vaccines, documentation required to facilitate travel in national and international destinations. However, we decline any responsibility in the event that the authorities of the country or countries visited deny the passenger the admission to the same, an event in which the passenger will be entitled to the reimbursement of the value of the unused services in accordance with the provisions of this document. . All passengers must carry the necessary personal documentation.
Any service paid or contracted and voluntarily abandoned will not be refundable, however in extreme cases of proven force majeure the costs that this will produce for reasons of NO SHOW or extemporaneous cancellations will be discounted and the services not taken if applicable, will be reimbursed. the conditions of each plan.
The foregoing applies in the event that the passenger due to illness or calamity had to interrupt his trip. TRAVEL AND TOURISM AGENCY AMAZON TOUR and its tourism providers have the prerogative to withdraw from the tour who, due to a serious cause of moral or disciplinary nature duly proven, threatens the success of the tour; In this case, the passenger will be entitled to the reimbursement of the value of the tourist services not enjoyed.
TRAVEL AND TOURISM AGENCY AMAZON TOUR, is not responsible for legal matters or other inconveniences in which the passenger may be involved, in case the passenger is forced to withdraw from the trip for such reasons, the services not taken will be reimbursed if there were any according to the policies of the hotels, fluvial and terrestrial transporters.
In land transportation, TRAVEL AND TOURISM AGENCY AMAZON TOUR is not responsible for baggage in cases of loss, damage or theft for any reason. We recommend that passengers witness the handling, loading and unloading of luggage. In air transport the IATA regulation will be applied. Excess baggage will be subject to additional charges, according to the Carrier TRAVEL AND TOURISM AGENCY AMAZON TOUR. , is not responsible for any damage or loss of luggage or personal effects.
The presentation for boarding in the Airports must obey the margin established by the Air Companies and by the Civil Aeronautics.
At any time the passenger may cancel the services requested and contracted, will be entitled to return the deposit, without prejudice to the specifications of each plan or the conditions thereof. If for any reason the reservation is not canceled on time, the penalties will be charged (no show), depending on the case. The term to reimburse the values paid will depend on the contracted plan.
Any claim for reimbursements must be requested in writing to TRAVEL AND TOURISM AGENCY AMAZON TOUR Accounting Area for reimbursements, attaching all pertinent documentation for its prompt processing.
All claims for services, must be in writing, to the e-mail touroperadores @ outlookcom. Claims are not accepted, without written support.
The value and form of payment of the deposits or advances, fluvial transports, lodging and similar, will be subject to the conditions of the suppliers. TRAVEL AND TOURISM AGENCY AMAZON TOUR discounted 5% on the contracted plan for administration expenses.
The taxes, fees, and contributions that affect the air fares, hotels and other services offered by TRAVEL AND TOURISM AGENCY AMAZON TOUR may undergo variation at any time by provision of the National Government or foreign entity, as the case may be, which must be assumed by the passenger at the time of issuance of service orders.
TRAVEL AND TOURISM AGENCY AMAZON TOUR In its capacity as Intermediary, it has limited responsibility in the provision of the tourist services of the suppliers, likewise, it has no interference in the decisions or policies of the same. You can check the General Conditions, on the website www.amazontouroperadores.com, in the link Conditions.
In accordance with the provisions of Decree 2438 of 2010, the undersigned buyer declares to have been informed and to have received, understood and accepted all the conditions and restrictions of the services and products themselves and other suppliers, providers of tourist services, assistance , of transport and others that has acquired in TRAVEL AND TOURISM AGENCY AMAZON TOUR.
When requesting registration in any program or travel plan marketed by the AMAZON TOUR OPERATING AGENCY, the client and / or passenger declares that they know and approve all the terms of these "General Conditions" and the Specific Conditions described in the travel plan or in the specific travel project, which constitute the sole, total and exclusive agreement of any agreement or legal provision to the contrary, regarding the terms, conditions and restrictions of the services contracted.
If the passenger desists from traveling between 20 to 16 days before the trip, 25% of the value of the contracted plan will be deducted.
If the passenger desists from traveling between 15 to 6 days before the trip, 50% of the value of the contracted plan will be deducted.
If the passenger desists from traveling between 5 days ahead before the trip, 100% of the value of the contracted plan will be deducted.
To make reservations for Amazon tour plans, you must cancel 50% of the value of the plan.
20 days before the trip the plan must be canceled in full, otherwise a 5% penalty on the value of the plan must be canceled.
Children under 10 years old pay 90% of the value of the land plan. (The discount does not apply to airline tickets, if the travel plan includes tickets). This discount is applicable in some hotels.
Children under 2 years old do not pay.
All land plans are taken in double accommodation.
Confirmations of reservations are made 48 hours after the reservation.